AMAZE ALARM / 5.0
Support
Find help with alarms, audio, downloads, Premium and your sleep information.
contact@amazealarm.comContact
Email contact@amazealarm.com with your iPhone model, iOS version, AMaze version and a description of what happened. Screenshots or a short recording can help.
Quick help
Continuous Walk isn’t counting my steps.
Allow Motion & Fitness access and keep your iPhone with you as you walk. It can take a moment to recognize your steps. If the challenge is interrupted, reopen it so the app can check your saved progress.
Why can’t I play a downloaded item?
Check that it still appears as downloaded. Make sure it isn’t being deleted or used by another playback session. Content from other providers may change or become unavailable.
How do I delete a download?
Open the podcast, book, Original, ASMR or guided sleep item and use its delete option. Clear cache does not delete audio you chose to download.
What does Clear cache delete?
Temporary files and files left over from previous use. Your covers, podcast feeds, downloads, alarms, settings and playback progress stay in place.
Alarm Health says Attention. What should I do?
Open the details to check scheduling, permissions, audio and diagnostic information. Follow the instructions shown, then refresh the check.
My alarm didn’t work as expected.
Check notification permissions and make sure iOS is up to date. Review the alarm’s time, repeat days, challenge, snooze and sound. Use a backup alarm for situations where missing an alert could have serious consequences.
Why is my widget showing an old alarm?
Open AMaze to refresh its information. Updates to widgets and the Lock Screen, including weather, depend on iOS, permissions and the data available.
Why didn’t I get a wake-up check?
Check that Wake-up check is enabled and the alarm finished normally. Snoozing, force quitting the app, permissions and iOS restrictions can affect the follow-up notification.
Why isn’t the weather showing?
Weather needs the relevant permissions, location information, Apple’s weather service and an internet connection. Your alarm can still work without weather.
The audio stopped after a call. How do I get it back?
Calls, switching speakers or headphones, and other system interruptions can pause or change playback. Open AMaze again and restart any audio layer that hasn’t resumed.
Why is some sleep information missing?
Apple Watch and Apple Health can add information when available. Without them, AMaze can use supported information stored on your device, such as your alarms, routines and audio use.
I paid for Premium. Why are features still locked?
Check your subscription in your Apple account settings, then use Restore Purchases in AMaze. Apple handles billing and refunds.
Can I use the sleep analysis for medical decisions?
No. Sleep Insights, Sleep debt, Daily Energy Forecast and information about restlessness help you explore your habits. They are not intended for medical diagnosis or treatment.