Before a critical alarm
Keep notifications allowed, confirm volume and Focus settings, avoid force quitting before sleep and use a backup alert when a missed alarm could have serious consequences.
AMaze Alarm
Support
Help with alarms, Premium, widgets, weather, audio, Apple Watch, Sleep Insights, offline downloads, Clear cache and Alarm Health.
Contact
For support, bug reports, purchases or general questions, email contact@amazealarm.com. Include the device model, iOS version, app version, exact scenario and screenshots or a recording when useful.
contact@amazealarm.comQuick help
Continuous Walk does not count steps
Allow Motion & Fitness access and keep the phone with you while walking. Step recognition can take a moment to establish a reliable cadence. If the flow is interrupted, reopen the active challenge so saved progress can be reconciled.
A downloaded item is unavailable
Confirm that the item still shows as downloaded and that the file is not being deleted or used by another active playback flow. Some provider content can change or become unavailable.
How do I remove an offline download?
Open the relevant Podcast, Book, Original, ASMR or Guided Sleep item and use its delete control. Deleting a deliberate download is separate from Clear cache.
What does Clear cache remove?
It removes temporary and leftover files. Covers, podcast feeds, downloads, alarms, settings and playback progress are kept.
Alarm Health shows Attention
Open the details to review scheduling, permissions, audio readiness and diagnostics. Follow the specific guidance shown, then refresh the check.
Alarms do not behave as expected
Allow notifications, keep iOS current and review time, schedule, challenge, snooze and sound. Do not rely on the app as the only alert for critical situations.
Widgets or next-alarm information look stale
Open the app to refresh current state. Widgets, Lock Screen elements and weather depend on system timing, permissions and available data.
Wake-up check did not appear
Confirm Wake-up check is enabled and the alarm flow ended normally. Snooze, force quitting, permissions or system limits can affect follow-up notifications.
Weather is missing
Weather depends on permission, available location context, Apple weather services and network access. The alarm continues without weather.
Audio stopped after an interruption
Calls, audio-route changes and system interruptions can pause or change playback. Reopen the app and restart audio if a layer does not return.
Sleep Insights looks incomplete
Apple Watch and Apple Health can enrich context when available. Without them, the app can use eligible local signals such as alarms, routines and audio use.
Premium features are locked
Check the subscription in Apple account settings and use Restore Purchases in AMaze Alarm. Apple manages billing and refunds.
Sleep analysis is not medical advice
Sleep Insights, Sleep debt, Daily Energy Forecast and restlessness-related signals are for personal context and habit awareness only. They are not medical diagnosis or treatment.